FAQS

100s OF BREEDERS HAVE MADE THE SWITCH Now It’s Your Turn!
Our premium dog food is made with high-quality, Australian-sourced ingredients, free from artificial preservatives, colours, and fillers. It’s nutritionally balanced to support your dog’s overall health, including digestion, energy, and coat condition.
Yes, we have a formula to meet the nutritional needs of dogs of all breeds and sizes. For each life stage and sensitivities or allergies we offer specialised formulas.
We proudly source our ingredients from trusted Australian farmers and suppliers. This ensures freshness, quality, and supports local businesses.
Absolutely. We offer low grain, grain-free, and hypoallergenic (poultry/bovine free) recipes using novel proteins like kangaroo and fish, ideal for dogs with food sensitivities.
We provide both grain-inclusive and grain-free options. Our grain-free formulas use alternatives like sweet potatoes and legumes, providing energy without common allergens.
To transition, mix a small amount of our food with your dog’s current food, gradually increasing the amount over 7-10 days. This helps prevent digestive upset.
Store our dry dog food in a cool, dry place in an airtight container to maintain freshness and prevent pests. Always keep dog food out of direct sunlight.
No, we do not use artificial additives, preservatives, or fillers. Instead, we rely on natural preservation methods to ensure your dog gets the best quality.
Our feeding guide on the packaging provides portions based on your dog’s weight, age, and activity level. For personalized advice, feel free to contact our customer service.
Australian-made dog food benefits from stringent quality controls, access to fresh, high-quality ingredients, and supports local industries. Our formulas reflect the best of Australian standards and innovation.
We accept payments via credit cards or direct deposit. If you chose to pay by direct deposit, you will find our banking details at the bottom of your invoice when your order has been sent through to us. We ask that you use your invoice number as a reference and send a proof of the transaction to sales@connex.com.au

We work with Fastway Couriers to have all our online deliveries sent off efficiently and in excellent condition. If you are worried you will not be home to physically receive your order, you can let us know of a safe place at your home where your bags can be placed.

We accept payments via credit cards or direct deposit. If you chose to pay by direct deposit, you will find our banking details at the bottom of your invoice when your order has been sent through to us. We ask that you use your invoice number as a reference and send a proof of the transaction to sales@connex.com.au

Click here to read our refund policy.

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